Frequently Asked Questions

With pleasure, contact us to make an appointment. Consider we are based in Tessin and we do not have a physical store. You can purchase with peace of mind considering you have the possibility to return in case the product doesn’t fit you.

We ship to many countries, including Switzerland, Europe, the USA, Canada, and the UAE. To check if we ship to your country, add your items to the cart and proceed to checkout. If your country is listed, we can ship to you!

Delivery times depend on your location. We process orders as quickly as possible (normally within 1-2 business days), and shipping within Switzerland typically takes 1-3 business days. For international orders, shipping may take 5-10 business days. For more details check the policy here.

All orders are shipped from Switzerland, ensuring a fast and reliable service for domestic customers and careful handling for international shipments.

Shipping costs vary based on your location and the total value of your order. Free shipping may apply for certain orders; check your shipping cost during checkout.

We are in Switzerland, so all shipments outside Switzerland and Liechtenstein are for us international.

The order price you pay to us is net of Swiss Value Added Tax (VAT) of 8.1%. So, at checkout, you pay less than a Swiss customer.

Consider that when you receive the order you will have to pay your country's tax and duties (which may be higher or lower compared to the Swiss VAT).

At checkout, you will see the calculated shipping cost that depends on your country and the shipment service you select .

Yes, you can return your purchase within 5 days of receiving it.

To qualify for a refund, please ensure the following:
- You contact us first to inform us about the return.
- The original tags are still attached to the item.
- The item shows no signs of further usage.
- The item is returned in the same condition as received, with all accessories included.
For more details check the policy here.

Contact us through the provided communication channels to inform us of your intent to return the item. We will guide you through the process.

Once we receive the returned item and verify it meets the refund requirements, we will process your refund within a few business days.

If your item arrives damaged or defective, please contact us immediately with photos of the issue. We will provide further instructions and assist you in resolving the matter.

We offer a range of payment options to suit your needs. You can pay using American Express, Visa, Mastercard, Maestro, Apple and Google Pay, as well as via bank wire transfer, payment instalment plans, and TWINT. Please feel free to reach out if you require any further assistance or have other questions.

We offer payment with Powerpay that is one of the most used partner in Switzerland. You have to pay at least 10% of the amount per month. There is an interest applied on the residual balance (roughly 1.1% per month). Postage cost applies (but you can avoid them by asking to Powerpay to receive invoices via email. Check here for more details.

If you are resident in Switzerland, just select the payment term mentioning "Rechnung / Facture / Invoice" as the payment method at checkout.

You will have to fill some additional fields and you will know immediately if the order is approved or not.

First, your data are processed by our financial partners. They might accept or not the order. If they accept it, we will deliver the order, otherwise you might contact us for more information or try another payment method.

There are various possible reasons, and we will not obtain detailed information. The reasons could be for example:

- you are not resident in Switzerland
- you are under 18 years old
- there are no data about your person at the address indicated (e.g. you have moved recently)
- you are late with some other payment
- you are not physically in Switzerland when placing the order
- errors in entering the information
- the order value is too high

We ship your order with an insured and tracked package that requires a signature upon delivery.
Once shipped, you will receive a tracking link to follow your parcel.

If you’ve chosen payment in instalments, within a few days you’ll receive the invoices and all documents from our financial partner PowerPay.

For higher-value purchases (normally above CHF 1,500), Swiss Federal Law on Consumer Credit requires an additional form to be completed and returned to PowerPay before the instalment plan can start.

Your invoice is usually issued 5 – 7 days after your order has been shipped.
The first payment becomes due 14 days after the invoice date, as indicated on your PowerPay documentation.
You will receive clear instructions directly from PowerPay by email or post.

We asked ourselves your question when we decided to sell these products. The answer is that we make sure we buy products from qualified vendors, we update ourselves to recognize real and fake products, and use the best technology available to scan the products (Entrupy). We are aware that selling or buying fake products is a crime in Switzerland and around the world. Our commitment to avoiding fake product is maximum in respect of the customer, the brands we love and above all in compliance with the law. If it happens that a product sold by us is qualified as non-authentic, we undertake to return 100% of the amount paid. You can find more about our authenticity promise by clicking here.

Yourasset is a Swiss technology company specializing in regulated financing solutions for luxury purchases such as bags, watches, and jewellery. Yourasset AG acts as a licensed credit intermediary and works with Swiss banking partners.

We partner with Yourasset to offer our customers the possibility of paying for higher-value purchases over 12 to 60 months through a financing solution regulated under the Swiss Consumer Credit Act.

The service is available to private customers aged 18 to 65 who have their primary residence in Switzerland, a regular income from employment or self-employment, and Swiss citizenship or an eligible B or C residence permit.

Your purchase agreement is concluded with Tabita Bags, while the financing agreement is concluded with the financing partner. You can find additional information on the Yourasset website.

Yourasset financing is available on Tabita Bags for purchases from CHF 7,600.

When financing is available, the estimated monthly payment and the Yourasset option appear directly on the product page.

Yes. Click the information icon next to the monthly payment on the product page.

You can review financing periods from 12 to 60 months, estimated monthly payments, interest rates and total financing costs without submitting an application.

The final conditions depend on the selected period, the financing partner and your individual credit assessment.

Select the Yourasset option on the product page. You will be redirected to a secure, co-branded Yourasset checkout where you can select the financing period, enter your information and upload the required documents.

Your financial information is provided directly to Yourasset and the financing partner. Tabita Bags does not receive your salary information or other detailed financial data. We only receive the information required to process your purchase, such as your contact and delivery details and the status of your application.

You will normally need:

• Either a Swiss identity document or a valid residence permit
• Your three most recent salary slips

Additional documents may be requested depending on your personal situation.

An initial decision is normally communicated within approximately two business days, provided that the application and documents are complete.

If the financing is approved and we accept the order, the bag is reserved for you. The financing amount is normally released after the statutory 14-day withdrawal period has expired. We ship the bag only after receiving the full purchase price.

For delivery within Switzerland, the indicative timeline is:

• Approximately 2 business days for the initial decision
• 14 calendar days for the statutory withdrawal period
• 1 to 2 business days for order preparation
• 1 to 3 business days for delivery

You should therefore expect to receive your bag approximately 18 to 23 days after submitting a complete application. Additional checks or missing documents may extend this timeframe.

The decision is made exclusively by the financing partner and communicated to you by Yourasset.

If the application is declined, Tabita Bags receives only the application status, not the reason for the decision. You may contact us to discuss another payment method, provided the item is still available.

Yes. The outstanding financing amount can be repaid early without an early repayment penalty.

Interest costs may generally be deducted from taxable income in Switzerland, depending on your individual tax situation and the applicable tax rules. The repayment procedure is stated in your financing agreement.

The financing contract has a statutory 14-day withdrawal period, starting when you receive a copy of the contract.

The financing contract and the purchase agreement with Tabita Bags are separate agreements. If you wish to cancel, contact both Yourasset and Tabita Bags immediately. Withdrawing from the financing contract does not automatically cancel the purchase agreement.

Yes. Our standard Return Policy also applies to purchases financed through Yourasset.

Please contact us before returning the item. Once the return has been accepted, we will coordinate the financing-related steps with Yourasset.

For questions about the product, reservation, delivery or return, contact Tabita Bags.

For questions about the application, financing agreement or repayments, contact Yourasset through your Yourasset account.