Frequently Asked Questions

Yes. Collection in Switzerland can be arranged by appointment. You'll have the opportunity to inspect the product before taking it. After handover, there is no voluntary change-of-mind return, so please take the time to check it carefully.

Refund Policy · General Conditions of Sale

TBWL ships to destinations enabled at checkout, subject to Product-specific or compliance restrictions. If your destination is available at checkout, delivery is currently supported. See the Shipping Policy.

Ready to Ship products are normally handed to the courier within 5 working days after your order and the applicable payment conditions are complete. Other products are normally handed to the courier within 10 working days. These are dispatch targets, not guaranteed delivery dates.

Shipping Policy

All orders are shipped from Switzerland, ensuring a fast and reliable service for domestic customers and careful handling for international shipments.

Available services and costs depend on the destination, Product value, service level and any applicable promotion. Standard shipping may be free for qualifying orders; premium services may cost more. The selected service and exact charge are shown before you place the order. See the Shipping Policy.

For deliveries outside Switzerland, destination VAT or sales tax, customs duties, clearance fees and other import charges are normally your responsibility unless checkout says otherwise. See our Shipping Policy for details.

For products delivered in Switzerland, you can request a return within 5 calendar days of delivery. Return shipping is at your cost. Some products may be clearly marked Final Sale before purchase; when this applies, the different cancellation and return conditions are shown on the product page. For deliveries outside Switzerland, please see our Refund Policy for the rights that apply to your destination.

For a voluntary return in Switzerland, you arrange and pay the return shipment. If you're contacting us because the item has a problem or differs from its description, contact us first and we'll guide you through the next steps.

Refund Policy

Contact us before sending anything back. Tell us your name, order number, which product you want to return and why. We'll send you the return and, where needed, customs instructions.

For an accepted voluntary return in Switzerland, we process the refund, credit or payment adjustment within 30 days after receiving and accepting the returned product. Where different statutory deadlines apply, those deadlines take priority. See our Refund Policy for full details.

Contact us as soon as possible and send photos or video showing the difference. We'll review it with you and, if the item materially differs from its description, provide the appropriate solution under our Refund Policy.

If you discover an issue that wasn't reasonably visible when you first inspected the item, contact us promptly. We'll review the product and the circumstances with you. Full details are in our Refund Policy and General Conditions of Sale.

We offer a range of payment options to suit your needs. You can pay using American Express, Visa, Mastercard, Maestro, Apple and Google Pay, as well as via bank wire transfer, payment instalment plans, and TWINT. Please feel free to reach out if you require any further assistance or have other questions.

We offer payment with Powerpay that is one of the most used partner in Switzerland. You have to pay at least 10% of the amount per month. There is an interest applied on the residual balance (roughly 1.1% per month). Postage cost applies (but you can avoid them by asking to Powerpay to receive invoices via email. Check here for more details.

If you are resident in Switzerland, just select the payment term mentioning "Rechnung / Facture / Invoice" as the payment method at checkout.

You will have to fill some additional fields and you will know immediately if the order is approved or not.

First, your data are processed by our financial partners. They might accept or not the order. If they accept it, we will deliver the order, otherwise you might contact us for more information or try another payment method.

There are various possible reasons, and we will not obtain detailed information. The reasons could be for example:

- you are not resident in Switzerland
- you are under 18 years old
- there are no data about your person at the address indicated (e.g. you have moved recently)
- you are late with some other payment
- you are not physically in Switzerland when placing the order
- errors in entering the information
- the order value is too high

We ship your order with an insured and tracked package that requires a signature upon delivery.
Once shipped, you will receive a tracking link to follow your parcel.

If you’ve chosen payment in instalments, within a few days you’ll receive the invoices and all documents from our financial partner PowerPay.

For higher-value purchases (normally above CHF 1,500), Swiss Federal Law on Consumer Credit requires an additional form to be completed and returned to PowerPay before the instalment plan can start.

Your invoice is usually issued 5 – 7 days after your order has been shipped.
The first payment becomes due 14 days after the invoice date, as indicated on your PowerPay documentation.
You will receive clear instructions directly from PowerPay by email or post.

Yes. Authenticity is fundamental to what we sell. We carefully select our sourcing partners, inspect every product and always add an external professional authentication check before sale.

Authenticity page

We start with careful sourcing and supplier due diligence, inspect the product ourselves and always use an external professional authentication service as an additional verification layer. You can read more about our process on our Authenticity page.

Contact us and we'll review the concern with you. Our contractual authenticity guarantee and the formal claim process are set out in our General Conditions of Sale.

Yourasset is a Swiss technology company specializing in regulated financing solutions for luxury purchases such as bags, watches, and jewellery. Yourasset AG acts as a licensed credit intermediary and works with Swiss banking partners.

We partner with Yourasset to offer our customers the possibility of paying for higher-value purchases over 12 to 60 months through a financing solution regulated under the Swiss Consumer Credit Act.

The service is available to private customers aged 18 to 65 who have their primary residence in Switzerland, a regular income from employment or self-employment, and Swiss citizenship or an eligible B or C residence permit.

Your purchase agreement is concluded with Tabita Bags, while the financing agreement is concluded with the financing partner. You can find additional information on the Yourasset website.

Yourasset financing is available on Tabita Bags for purchases from CHF 7,600.

When financing is available, the estimated monthly payment and the Yourasset option appear directly on the product page.

Yes. Click the information icon next to the monthly payment on the product page.

You can review financing periods from 12 to 60 months, estimated monthly payments, interest rates and total financing costs without submitting an application.

The final conditions depend on the selected period, the financing partner and your individual credit assessment.

Select the Yourasset option on the product page. You will be redirected to a secure, co-branded Yourasset checkout where you can select the financing period, enter your information and upload the required documents.

Your financial information is provided directly to Yourasset and the financing partner. Tabita Bags does not receive your salary information or other detailed financial data. We only receive the information required to process your purchase, such as your contact and delivery details and the status of your application.

You will normally need:

• Either a Swiss identity document or a valid residence permit
• Your three most recent salary slips

Additional documents may be requested depending on your personal situation.

An initial decision is normally communicated within approximately two business days, provided that the application and documents are complete.

If the financing is approved and we accept the order, the bag is reserved for you. The financing amount is normally released after the statutory 14-day withdrawal period has expired. We ship the bag only after receiving the full purchase price.

For delivery within Switzerland, the indicative timeline is:

• Approximately 2 business days for the initial decision
• 14 calendar days for the statutory withdrawal period
• 1 to 2 business days for order preparation
• 1 to 3 business days for delivery

You should therefore expect to receive your bag approximately 18 to 23 days after submitting a complete application. Additional checks or missing documents may extend this timeframe.

The decision is made exclusively by the financing partner and communicated to you by Yourasset.

If the application is declined, Tabita Bags receives only the application status, not the reason for the decision. You may contact us to discuss another payment method, provided the item is still available.

Yes. The outstanding financing amount can be repaid early without an early repayment penalty.

Interest costs may generally be deducted from taxable income in Switzerland, depending on your individual tax situation and the applicable tax rules. The repayment procedure is stated in your financing agreement.

The financing contract has a statutory 14-day withdrawal period, starting when you receive a copy of the contract.

The financing contract and the purchase agreement with Tabita Bags are separate agreements. If you wish to cancel, contact both Yourasset and Tabita Bags immediately. Withdrawing from the financing contract does not automatically cancel the purchase agreement.

Purchases financed through Yourasset follow the same return and Product-claim rules as other purchases; eligibility depends on the delivery market and the type of request. Contact TBWL before sending anything back. If a return is accepted, we will coordinate the financing-related steps with Yourasset. Withdrawing from the financing agreement does not automatically cancel the purchase agreement. See the Refund Policy.

For questions about the product, reservation, delivery or return, contact Tabita Bags.

For questions about the application, financing agreement or repayments, contact Yourasset through your Yourasset account.