Shipping policy
Effective for orders placed on or after 30 September 2026.
This Shipping Policy forms an integral part of TBWL’s General Conditions of Sale (GCS).
1. Shipping destinations
TBWL ships to the destinations enabled on the Site. If a delivery destination is available during checkout, TBWL currently supports delivery to that destination, subject to Product-specific or compliance restrictions.
2. Shipping methods and costs
Available couriers and delivery services may vary according to destination, Product value, service level and applicable promotions.
Shipping costs are displayed during checkout. Standard shipping may be free for qualifying orders. Express, priority or other premium services may be available for an additional charge.
The selected delivery method and any applicable charge are shown before the order is placed.
3. Dispatch times
Products identified as Ready to Ship are normally handed over to the courier within five (5) working days after the order is placed and the applicable payment conditions have been satisfied.
Other Products are normally handed over to the courier within ten (10) working days.
These are indicative dispatch targets, not guaranteed delivery dates. Sourcing, authentication, logistics, payment, customs or other operational requirements may occasionally require additional time. TBWL will comply with any mandatory delivery deadline applicable to the order.
4. Tracking and delivery
Where tracking is available, TBWL will provide the relevant tracking information after dispatch.
The buyer is responsible for monitoring delivery and providing any information reasonably required by the courier or destination authorities.
5. Deliveries outside Switzerland
For deliveries outside Switzerland, destination VAT or sales tax, customs duties, clearance charges and other import charges are the responsibility of the buyer unless checkout expressly states otherwise or mandatory applicable law provides otherwise.
These charges are determined by the destination authorities and are outside TBWL’s control. The buyer is responsible for completing any required customs or import formalities and accepting the shipment.
Refusing to pay destination taxes, duties or customs charges does not by itself cancel the order. The consequences of a refused, failed or uncollected delivery are governed by the Refund Policy.
6. In-person collection in Switzerland
In-person collection may be available by prior agreement. TBWL does not operate a public retail store, so collection is by appointment only.
The rules governing cancellation, Change of Mind returns, Apparent Product Discrepancies, Latent Defects and Authenticity Claims for Products collected in person are set out in the Refund Policy and the GCS.
7. Delivery information supplied by the buyer
The buyer is responsible for providing a complete and accurate delivery address and any other delivery information required to complete the shipment.
TBWL is not responsible for delays, failed delivery or additional costs caused by incorrect or incomplete information supplied by the buyer, except where mandatory applicable law provides otherwise.
8. Refused, failed or uncollected deliveries
If a shipment cannot be delivered, is refused, is not collected, or is returned because destination charges are not paid, the resulting costs, return transport, customs, re-importation, storage, refunds and treatment of the Product are governed by the Refund Policy.
9. Returns and Product claims
Return eligibility, Change of Mind returns, Product discrepancy and defect claims, Authenticity Claims, return costs and refund procedures are governed by the Refund Policy and the GCS.
10. Contact
SWISTART SAGL
Via Foss 6
6853 Ligornetto
Switzerland
Email: info@swistart.ch