Terms of service

Effective for orders placed on or after 30 September 2026.

Art. 1 - General provisions

SWISTART SAGL, hereinafter referred to as “TBWL”, operates tabitabags.ch and tabitabags.com, hereinafter the “Site”, through which it sells luxury goods, including pre-owned luxury goods, hereinafter the “Products”.

These General Conditions of Sale, hereinafter the “GCS”, govern purchases made through the Site.

The Refund Policy and Shipping Policy form an integral part of these GCS.

Before placing an order, the customer must be given the opportunity to access and review the applicable GCS, Refund Policy and Shipping Policy. By placing an order, the customer accepts these GCS and acknowledges the applicable Refund Policy and Shipping Policy.

TBWL may amend these GCS from time to time. The version applicable to an order is the version in force when that order is placed.

Art. 2 - Orders and cancellation by TBWL

By submitting an order, the customer places a binding order for the selected Product under these GCS, subject to the cancellation, return and statutory rights expressly provided in the Refund Policy and the special rule for in-person collection in Art. 7.

An automatically generated order confirmation acknowledges receipt of the order.

Before dispatch, TBWL may cancel an order where reasonably necessary, including where the Product is unavailable, payment cannot be completed or satisfactorily verified, the order presents a fraud, compliance or operational concern, or another material obstacle prevents fulfilment.

If TBWL cancels an order, no cancellation charge applies and any amount received for the cancelled Product will be refunded or released as appropriate.

Yourasset financing

Submitting a financing application through Yourasset does not itself conclude a purchase contract with TBWL. Where Yourasset financing is used, the purchase contract is concluded only after the relevant financing requirements have been satisfied and TBWL confirms that the purchase will proceed.

Art. 3 - Customer eligibility and information

Customers must be at least 18 years old and have the legal capacity required to enter into the purchase contract.

Customers are responsible for ensuring that information provided during checkout, including contact, billing and delivery information, is complete and accurate.

Art. 4 - Product availability

Many Products are unique or available only as a single unit. Although TBWL takes reasonable measures to maintain accurate availability information, a Product may become unavailable after an order is placed.

If TBWL cannot supply a Product, the customer will be informed and any amount already received for that Product will be returned or released as appropriate.

Art. 5 - Products, descriptions, condition and care

The Product title, written description, photographs, condition grade and Product-specific disclosures must be read together and collectively form the agreed description of the Product.

Where a Product is pre-owned, signs of wear, ageing, patina or previous use may be present. Disclosed wear, characteristics or imperfections do not constitute defects merely because the Product is not in new condition.

Product colours are described and photographed as accurately as reasonably possible. Perceived colour may vary because of lighting, camera processing, screen settings, material texture, patina and ageing. Reasonable differences in shade or tone do not constitute a material non-conformity.

Dimensions are approximate and are generally measured manually. Minor differences may result from the measurement method, shape, structure, softness or stuffing of the Product and do not constitute a material non-conformity.

Pre-owned and vintage Products, particularly Products made from leather or other natural materials, may have a characteristic material, storage or age-related odour. TBWL does not guarantee that a pre-owned Product will be completely odour-free. A normal or minor material, leather, storage or vintage odour does not by itself constitute a material non-conformity.

After delivery, the buyer is responsible for reasonable care and storage of the Product. Products should be kept in a dry, adequately ventilated environment, protected from excessive humidity, heat and direct sunlight, and should not be stored for prolonged periods in airtight plastic or other conditions that prevent adequate ventilation.

TBWL is not responsible for odour, mould or mildew, stickiness or tackiness, deformation, discolouration or material degradation that develops after delivery as a result of improper storage, inadequate ventilation, excessive humidity, heat, direct sunlight, chemical exposure, unsuitable cleaning or other post-delivery conditions.

Material condition issues that are not disclosed and are materially inconsistent with the agreed Product description remain subject to Art. 9.

Art. 6 - Prices and payment

The applicable Product price is the price displayed at checkout when the order is submitted, except in the case of an obvious pricing error.

If an obvious pricing error is identified before dispatch, TBWL may cancel the affected order or ask the customer to confirm the purchase at the correct price.

Applicable shipping charges are shown during checkout. Available payment methods are those presented during checkout.

Art. 6.1 - POWERPAY

Where available, MF Group / POWERPAY may provide payment by invoice or instalment options. POWERPAY acts as an external payment provider. Use of POWERPAY is subject to POWERPAY’s applicable General Terms and Conditions: POWERPAY General Terms and Conditions

Art. 6.2 - Yourasset financing

Where available, eligible customers may apply for financing through Yourasset AG and its financing partners.

The customer provides the personal and financial information required for the financing application directly through the Yourasset platform. TBWL does not receive the customer’s detailed financial information submitted as part of the financing application. TBWL may receive the information required to review and fulfil the purchase, including identity, contact, delivery and financing-approval information.

The financing agreement is between the customer and the relevant financing partner. The purchase contract for the Product is between the customer and TBWL.

Use of the Yourasset platform is also subject to Yourasset’s applicable General Terms and Conditions and, where relevant, the terms of the financing partner: Yourasset General Terms and Conditions

Art. 6.3 - Deliveries outside Switzerland

For deliveries outside Switzerland, destination taxes, duties, customs charges and other import charges are the responsibility of the buyer unless checkout expressly states otherwise or mandatory applicable law provides otherwise. Operational details are set out in the Shipping Policy.

Art. 7 - Shipping, delivery and in-person collection

Shipping methods, dispatch targets, tracking, international delivery responsibilities, failed-delivery procedures and collection arrangements are set out in the Shipping Policy. Cancellation, Change of Mind return and Apparent Product Discrepancy rules relating to in-person collection are governed by the Refund Policy.

Art. 8 - Ownership and transfer of risk

The Product remains the property of TBWL until the purchase price and any amounts due to TBWL in connection with the order have been paid in full.

The risk of accidental loss or damage passes to the buyer when the buyer, or a third party designated by the buyer other than the carrier, physically takes possession of the Product, except where mandatory applicable law provides otherwise.

The buyer should inspect a delivered shipment promptly and notify TBWL of visible transport damage, missing Products or other apparent delivery issues in accordance with Art. 9 and the Refund Policy.

Risk and responsibility relating to a return shipment are governed by the Refund Policy and any applicable mandatory law.

Art. 9 - Liability for defects and authenticity

9.1 Statutory liability for defects

For sales to consumers in Switzerland, the limitation period for statutory claims relating to defects in second-hand Products is reduced to one (1) year from delivery.

This one-year period is not a commercial guarantee that the Product will remain free from wear, deterioration or failure for one year after delivery. TBWL is responsible only for defects for which it is liable under applicable law and these GCS.

TBWL is not responsible merely because a Product develops wear, ageing, deterioration or damage after delivery. In particular, TBWL is not responsible for disclosed condition, normal wear consistent with the Product’s age and condition, deterioration resulting from use, accidental damage, inappropriate use, improper cleaning or storage, exposure to damaging conditions, or repairs or alterations performed after delivery by the buyer or a third party. Art. 5 applies to post-delivery care and storage.

9.2 Apparent Product Discrepancies

An Apparent Product Discrepancy is an alleged difference between the Product received and the agreed Product description that is visible or reasonably detectable through prompt inspection after delivery.

Examples include, without limitation, differences concerning dimensions or size; colour, shade or tone; visible scratches, marks, stains or wear; stickiness, tackiness or other reasonably detectable surface or tactile characteristics; odour reasonably detectable during the inspection period; missing or materially different accessories; mould or mildew already present on delivery; and any other condition difference that could reasonably be identified through prompt inspection.

The applicable inspection periods, notification deadlines and special rules for standard Products, Final Sale Products, in-person collection and Products delivered outside Switzerland are set out in the Refund Policy.

An Apparent Product Discrepancy that was visible or reasonably detectable during the applicable inspection period cannot later be treated as a Latent Defect merely because the buyer continued to possess or use the Product.

9.3 Latent Defects

A Latent Defect is an alleged defect that could not reasonably have been detected during the applicable initial inspection period.

A Latent Defect may fall within TBWL’s liability only if it is a defect for which TBWL is legally responsible and was already present, including in its underlying cause, when the Product was delivered or collected, even though it was not reasonably detectable at that time.

A Latent Defect must be notified to TBWL without undue delay after discovery and remains subject to the applicable limitation period.

The buyer must substantiate a claimed defect as required by applicable law. TBWL may require the Product to be made available for inspection and may request reasonable photographs, video, documentation or an expert assessment where appropriate.

9.4 Remedies for defects or material non-conformities

Where TBWL is responsible for a defect or material non-conformity, the remedy will be proportionate to the nature and materiality of the issue and subject to applicable law.

TBWL may, where legally permitted, remedy the issue through repair, correction or replacement of an affected accessory or component, an appropriate reduction of the purchase price, or another proportionate remedy.

Cancellation of the sale and a full refund are available only where the issue is material and cannot reasonably be remedied, or where mandatory law requires that remedy.

Where an issue affects only an accessory, component or limited aspect of a Product and does not materially affect the Product as a whole, the remedy may be limited to that accessory, component or aspect where legally permitted.

Any defect, conformity or warranty rights that cannot legally be excluded or limited remain unaffected.

9.5 Two-year contractual authenticity guarantee

TBWL guarantees the authenticity of the Principal Product for two (2) years from delivery or in-person collection.

For the purposes of this guarantee, the Principal Product is the main item identified as the subject of the Product listing, for example the handbag, wallet, jewellery item or other principal luxury item.

Unless expressly stated otherwise in the Product listing, separately included accessories such as boxes, dust bags, locks, keys, clochettes, charms, removable straps, pouches, cards, certificates, packaging or similar accompanying items are not individually authenticated and are not separately covered by TBWL’s contractual authenticity guarantee.

Accessories may be photographed, reviewed or considered as part of the overall authentication process, but this does not mean that each accessory has been separately authenticated or certified. If an accessory is expressly represented in the Product listing as original or authentic, that representation remains part of the agreed Product description.

A concern relating only to an accessory does not by itself establish that the Principal Product is inauthentic. Where an accessory expressly represented as original or authentic is materially misdescribed, the remedy will be proportionate to the accessory issue unless it materially affects the transaction as a whole or mandatory law requires another remedy.

9.6 Authenticity review procedure

A buyer wishing to invoke TBWL’s contractual authenticity guarantee must notify TBWL within two (2) years from delivery or collection, identify the relevant order and Product, describe the basis of the authenticity concern, and provide, as an essential component of the claim, a Qualifying Expert Opinion as defined below. The Principal Product must be made available to TBWL for inspection if requested.

A “Qualifying Expert Opinion” is a reasoned written opinion from the relevant brand, a recognised independent professional authentication provider, or another appropriately qualified specialist. It must identify the Product, describe the authenticity concern and state the specific basis for the expert’s conclusion. A contractual authenticity claim is incomplete until this evidence is provided, unless TBWL expressly waives the requirement or mandatory law provides otherwise.

General-purpose artificial intelligence tools, automated image-search tools, free generic online tools, internet forums, social-media discussions, resale-platform comments and informal non-specialist opinions do not, by themselves, qualify as professional authentication evidence.

TBWL may review the physical Product, its original Product records, sourcing information and provenance, photographs and identifying characteristics, previous authentication records and any qualified professional evidence provided by the buyer. TBWL may obtain one or more additional assessments from recognised professional authentication providers or specialists, including Entrupy or another provider suited to the relevant brand, category and Product.

TBWL is not bound by any single expert opinion submitted by the buyer. Where qualified professional opinions conflict, TBWL will weigh the evidence as a whole and may obtain additional independent assessments. For the purposes of TBWL’s contractual authenticity guarantee, TBWL’s good-faith determination following this review governs whether the guarantee applies, unless and until a competent court or authority determines otherwise.

If TBWL upholds the authenticity claim, TBWL will refund the purchase price paid for the Principal Product and reimburse the documented reasonable cost of (i) returning the Principal Product to TBWL and (ii) obtaining one Qualifying Expert Opinion. No other claim-related costs are reimbursed under this contractual authenticity guarantee unless mandatory law requires otherwise.

The contractual authenticity guarantee applies only if TBWL can reasonably verify that the Product presented for examination is the same Product originally sold by TBWL and has not been materially altered after delivery or collection in a manner that prevents a reliable authenticity assessment.

After the two-year contractual guarantee period, TBWL may choose to assist with an authenticity concern at its discretion. Nothing in this Article excludes statutory rights or legal remedies that cannot legally be excluded or limited, or prevents a buyer from seeking a judicial determination.

Art. 10 - Cancellation and returns

All rules concerning voluntary cancellation, Change of Mind returns, statutory withdrawal, Final Sale Products, return costs, excessive or abusive return activity and related procedures are governed by the Refund Policy, which forms an integral part of these GCS. Mandatory statutory rights remain unaffected.

Art. 11 - Data processing

Personal data is processed in accordance with TBWL’s Privacy Policy and Cookie Policy. Where a customer uses an external payment or financing provider, that provider also processes data in accordance with its own applicable privacy terms.

Art. 12 - Intellectual property

The Site’s original texts, photographs, graphics and other content are protected by applicable intellectual property law. Third-party trademarks, brand names, Product names and logos remain the property of their respective owners.

TBWL is not associated with or affiliated with the luxury brands whose Products it sells unless expressly stated otherwise.

Art. 13 - Languages

These GCS are maintained in English and may be made available in additional languages. TBWL aims to keep translated versions aligned with the English version.

Where legally permitted and in the event of a discrepancy between translations, the English version will be used to interpret these GCS. This provision does not limit any mandatory language or consumer-information rights applicable to the customer.

Art. 14 - Liability

TBWL is not liable for indirect or consequential losses arising from the purchase or use of a Product, and TBWL’s aggregate liability arising from an order will not exceed the purchase price paid for the Product giving rise to the claim, in each case to the maximum extent permitted by applicable law.

These limitations do not apply where liability cannot legally be excluded or limited, including liability arising from wilful misconduct or gross negligence.

TBWL is not responsible for delays or failures caused by circumstances outside its reasonable control, subject to any mandatory rights available to the customer.

Art. 15 - Contact

Unless otherwise specified in an applicable policy, communications concerning these GCS may be sent using the following Contact Details:
SWISTART SAGL
Via Foss 6
6853 Ligornetto
Switzerland
Email: info@swistart.ch

Art. 16 - Governing law and jurisdiction

These GCS and contracts concluded with TBWL are governed by Swiss law, except where mandatory conflict-of-law rules require the application of another law.

The courts at TBWL’s registered office in Switzerland have jurisdiction except where mandatory jurisdiction rules grant the customer the right to bring proceedings before another court.

Nothing in this Article limits applicable-law or jurisdiction protections that cannot legally be excluded or restricted.